Ross Dalzell, Head of Digital Investment Platforms, Barclays
How do you personalise for the masses? Move from the generic to the relevant? What is a bank’s responsibility?
Jane Brady, Head of Client Solutions, Mumsnet
What makes a community led business model successful? How to build and manage this audience.
Andrew McMillan, Ex-Head of Customer Service, John Lewis
How customer experience reflects internal culture – building a happy ethos in a transparent feedback loop.
Richard Cook, Online Community Manager, Monzo
How to effectively manage a customer community and turn your customers into your most public advocates.
Tim Jablonski, Product Director, EValue
How personalised video and goal planning can effectively convey complexity.
Nathalie Nahai, Author of Webs of Influence
The ethics of data sharing, personalised advertising and privacy demands.
What did past delegates think?
'As always it was insightful, excellent (and new) speakers talking about things we should care about as an industry.'
'As ever it was another excellent BM event with a great mix of thought provoking insights.'
'Great set & mix of speakers - NOT boring!'