Regulatory Communications Testing for Investment Firms

Regulatory Communications Testing with UK Investors

Regulators expect investment firms to deliver communications that are clear, fair and not misleading — and that retail customers can understand, value, and act on.

We help platforms, asset managers and advisers meet these requirements through independent, robust and consumer-led testing. Our work provides the insight, evidence and confidence you need to satisfy the FCA’s Consumer Duty, Sustainability Disclosure Requirements (SDR), and Cost & Charges Disclosures (CCI).

Supporting you with regulatory compliance and commercial confidence

Investment providers must evidence that communications enable consumer understanding and support good outcomes. Our research helps firms to:

• Demonstrate compliance with Consumer Duty, SDR, and CCI

• Identify pain points or risks in key customer journeys

• Understand how investors actually interpret documents and disclosures

• Improve clarity, cut jargon, and build trust with target audiences

• Benchmark and validate with independent scoring

How our regulatory communications testing works

We customise each project to your comms, product and audience needs. Here's how we typically work:

1. Recruit the right consumers

We recruit participants from our proprietary panel of 10,000+ engaged UK retail investors — segmented by platform use, product holdings, brand loyalty, or wealth level. We can also work with your own customers.

2. Conduct the research

We test your documents, digital journeys, or propositions through qualitative and/or quantitative methods — including digital panels, user interviews and online tasks. Our researchers apply behavioural science and plain language frameworks.

3. Analyse and assess

We identify what’s working and where improvements are needed. This includes:

• Thematic analysis across user types or product areas

• Red flag detection of comprehension gaps or misleading language

• Consumer Duty lens to test for clarity, understanding and value

4. Report and recommend

We provide a clear, practical report that includes:

• Independent assessment scores

• Recommended copy improvements

• Insights by audience type or behavioural response

• Suggested next steps (e.g. re-testing or deep dives)

Designed for platforms and asset managers

We’ve helped major UK firms to test and improve:

• Platform onboarding journeys and disclosure screens

• Ready-made portfolio comms and product literature

• Cost and charges disclosures (MIFID II/CCI)

• Client reporting templates and quarterly statements

• Retirement proposition language and support tools

We understand the commercial realities and operational complexity of platform and fund communications — and design research that fits into your workflow, governance processes and timelines.

Get in touch for more information

Speak to us to book in a call with our research team to understand how we can support with your regulatory comms testing needs.

Contact: Georgiana Brown, Research Director