What’s next for Consumer Duty? An Industry Leader Interview.
17 Aug, 2023
As we move past the first implementation date, firms are reviewing where to from here, as Consumer Duty develops from ‘Project’ to ‘BAU’. On September 12th, we are hosting leaders from across the industry to review how we did, where to from here and how this will shape the landscape moving forward.
I asked one of our speakers – “Chris” Woolard CBE, Financial Services Regulation Leader, EY EMEIA – for his views on where firms have struggled, what change he thinks we’ll see and how tough a line the FCA will take in following up with providers.
1. What do you see as the biggest difficulty for providers in the first year of the Consumer Duty?
“There will be a range of challenges – not least of which is how do you move from a one-off programme to genuinely embedding Consumer Duty...
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