A Framework for Measuring Value for Advice Firms
The FCA’s Consumer Duty requires regulated financial providers to evidence that they are providing good outcomes for the end customer.
This report introduces a framework that can be used as a tool by advice firms to measure and benchmark the outcomes they are providing for their clients.
Who’s it for?
Advice firms & advice platforms
What will it give you?
A tool to measure whether you are providing good outcomes for your end-clients
Provides evidence to the FCA that your firm is taking steps to understand what advice clients value, and thought about how your firm is going to assess services provided against Consumer Duty principles
Independent stamp of approval from a third-party provider
Who we spoke to?
Depth interviews with 15 advised investors
Survey of 1,000 advised investors
Communications testing to support Consumer Duty
Consumer duty requires firms to test their communications with customers, in order to ensure that consumers are able to: find information, comprehend the information, and that the information provided supports them to make good decisions that inform the right action for their investment objectives.
Boring Money’s qualitative research team has been working with the biggest firms in the investments sector to ensure that their documents contribute to the best outcomes for the end client.
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